Who Says Mom & Pop Shops can’t compete? Hayes Hobby has for 40 years. by Greg Gimlick
The rumor today is that Mom & Pop hobby shops just can’t compete and stay in business. This is predicated on the rapid increase in internet businesses that offer cheap prices and survive without the added overhead that brick and mortar shops have. Well hold on just a minute! Hayes’ Hobby House in Fayetteville, NC has survived for over 40 years and continues to survive in grand fashion. How have they done it and how do they continue to do it? Let’s take a look.
(Above) Well stocked shops help survival
Martha and Gentry Hayes opened their shop emphasizing customer service and adaptability. That’s been the key to success and their son continues that success while mom and dad still work the shop daily. Stock ranges from Cub Scout projects, doll houses and accessories, crafting, stamp collecting, plastic models, trains, helicopters, airplanes and everything remote control.
Allan Hayes is quick to point out that there have been down years just like everyone else has, but they’ve continued to support the local community and schools. They maintain contact with teachers who are planning projects and offer them competitive rates for supplies and the added benefit of experience in a wide variety of artistic disciplines.
They also support Ft Bragg Army base which is located in Fayetteville and has over 20,000 troops. This provides a constantly changing community in need of hobby support. Allan says the military has been good to them and they hope they’ve been good to the military over the years. They often hear from customers who are deployed overseas and in need of supplies. They don’t hesitate to pack up what they need and send it.
So…..mom & pop stores live and thrive. They adapt and improvise to meet the needs of the community. Oh yeah, they also have websites and know now to do mail orders. Check it out: http://www.hayeshobby.com/
One of Hayes’ Army customers flying his Trex 450 in Baghdad.