Heli-Max is recalling the GPMP0401 Lithium Polymer Battery Pack included with the Axe CP-L Helicopter (HMXE06**) purchased between November 2007 and April 2008. Heli-Max has determined that in some cases the battery pack may pose a fire hazard. Customers are advised to IMMEDIATELY STOP USING THE BATTERY PACK and follow the instructions below to return it and obtain a free replacement battery (see new battery specifications) and Lipo Protection Module (LPM).
This recall is mandatory and applies only to the battery labeled with the stock number GPMP0401. The label reads “ElectriFly 950 mAh 11.1V Lithium Polymer Battery” and has the stock number GPMP0401. The recall is only for the GPMP0401 battery included with the Axe CP-L helicopter or purchased separately as a replacement.
This recall does not apply to batteries labeled as GPMP0709 or other item numbers.
Return and Replacement:
Customers are advised to immediately stop using the battery and follow these instructions. Heli-Max will provide an improved lithium polymer battery pack (see new battery specifications) and Lipo Protection Module (LPM) free of charge as a replacement. U.S. customers must return their battery (a postage-paid mailer will be sent via USPS) to Heli-Max by following the procedure described on this web page.
As an alternative, you may call 1-866-462-2426 (toll free in USA and Canada) or 1-217-398-8970 from 8:00a-5:00p Central, Monday through Friday for information about how to return your battery and obtain a replacement.
Upon receipt of your information submitted on this special battery recall web site (or by calling one of the phone numbers above) Heli-Max will send you a return shipping box via USPS (Post Office) (US customers only) including a pre-paid shipping label to return the battery for replacement via USPS (Post Office). A replacement battery and LPM unit will then be sent to you at no charge. Please DO NOT return your battery without following these procedures.
This recall procedure applies only to customers in the USA. If you live outside of the USA please contact your retailer for recall instructions. Canadian customers should contact Heli-Max for instructions. See the contact information below.
We apologize for the inconvenience that this may cause you. We believe the updated battery will improve your enjoyment and safety when using your Axe CP-L helicopter.
If you are a consumer and have further questions, you may contact Heli-Max by toll-free telephone at 1-866-462-2426 (8:00a-5:00p Central, Monday through Friday) or by email at email@example.com. If you are a Heli-Max/Great Planes retailer and have further questions, please contact your Customer Service Representative.